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Store Policies
World Wide Shipping
Orders ship in 48 to 72 hours (Orders, received after 12 noon PCT will be consider receive the following business morning 9.00 am PCT).
Customer Service
Genuine-cosmetics.com offers only the finest products available and our continuous effort to meet your high expectations for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately at sales@genuine-cosmetics.com
ADDITIONAL TERMS THAT APPLIES FOR SKINCARE, COSMETICS, FRAGRANCE, AND MAKE-UP ITEMS
Please note, we do not accept returns for cosmetics and skincare products due to health reasons, please make your selections carefully.
Our site is aimed at customers who have already purchased and experienced the product, either its use in skincare, or smell in terms of perfume, or color in terms of make up.
Please check your fragrance orders carefully, as fragrances CANNOT be returned under any circumstances due to Aviation Restrictions.
Return Policy
If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper return instructions.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging all included accessories. Do not write, stick or glue anything on the product package that can damage the packages. You can include a separate letter to explain your returning reason with a reference to the RMA number.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned undelivered.
ALL RETURNS WILL REQUIRE A RMA NUMBER.
RMA numbers can be requested through our online ticketing system. Simply click on the link CONTACT US to create a ticket and please make sure to include your order number and a brief description.
International Shipments
Due to varying custom laws, we cannot tell you if you will incur custom fees from transactions, originate from the USA, UK, Australia. If you are in the USA, UK, Europe or International, and have any questions please check with your local authorities
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. |
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